don't see your question? message us at hello@tsaytea.com.

Shopping FAQs

Can I recycle the tins?

We suggest you keep them! These food-grade, air-tight tins keep your tea leaves fresh and out of sunlight. Additionally, we offer refill packs at discounted prices such that you can use these tins again and again!

but yes they are recyclable, simply remove the label and recycle according to your local guidelines.

Can I compost the refill packs?

Sure can! To compost, simply remove the label and compost according to your local guidelines. For more information, please see Elevate Packaging's composting standards.

When will more products be available?

Since we're just starting out, quantities are limited. As we learn and grow our business, we hope to introduce different teas, wares, workshops, etc. that are aligned with our values and standards. Be sure to subscribe to our newsletter and/or follow us on Instagram to follow our journey.

Can I get free shipping?

We offer free shipping for orders above $60! No code needed; discount automatically applied at checkout.

Are you accepting returns or refunds?

At this time, we are unable to process returns or issue refunds. However, if you are unsatisfied with your product or experience, please message hello@tsaytea.com.

How can I best support Tsay Tea?

We love you!! The best way to support us is to:

  1. purchase a product and provide feedback on your experience! and/or
  2. subscribe to our newsletter for future announcements; and/or
  3. follow us on Instagram (@tsay.tea) & share our profile with your community.