Collection: Products

Shopping FAQs

Can I recycle the tins?

We suggest you keep them! These mini air-tight tins keep your tea leaves fresh and are travel-friendly. Additionally, in the future we will offer refill packs at a discounted price such that you can use these tins again and again!

but yes they are recyclable, simply remove the label and recycle according to your local guidelines.

When will more products be available?

Since we're starting with a Friends & Family sale, quantities are limited. As we learn and grow our business, we hope to introduce different teas, wares, experiences, etc. that are aligned with our values and standards. Be sure to subscribe to our newsletter and/or follow us on Instagram to follow our journey.

How can I get free shipping?

For our Friends & Family sale, we offer shipping via UPS and USPS (prices as marked during check out). We'd love to offer free shipping one day but currently our margins simply don't support it. However, if you are local and/or I will see you in-person soon, I am happy to deliver your tea to you! Please select "Local Pickup" upon checkout and text/message me with details.

Are you accepting returns or refunds?

At this time, we are unable to process returns or issue refunds. However, if you are unsatisfied with your product or experience, please message me at hello@tsaytea.com.

How can I best support Tsay Tea?

We love you!! The best way to support us is to:

  1. purchase a product and provide feedback on your experience (each product will come with a QR code to a short survey); and/or
  2. subscribe to our newsletter for future announcements; and/or
  3. follow us on Instagram & share our profile with your community.